Privacy Policy

This privacy notice tells you what to expect Closer Creative Ltd to do with your personal information, including cookies.

What information we collect, use, and why

We collect or use website user information (including user journeys and cookie tracking) to provide services and goods, including delivery.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.

Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us via julie@closercreative.com

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You have the right to withdraw your consent at any time.

Where we get personal information from

Directly from you when browsing this website.

How long we keep information

By default, Google Analytics (GA4) retains data for two months. We will take reasonable steps to ensure this data remains secure.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us via julie@closercreative.com

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Cookie Policy

Like most websites, this one uses a few cookies to keep things running smoothly and to see how people are using the site — so we can make it even better.

What are cookies?

Cookies are little text files that get saved on your device when you visit a website. They help remember things like your preferences and give me anonymous stats about what’s working (and what’s not).

How we use them

We only use a small number of cookies:

Essential cookies: These keep the website working properly — for example, remembering your cookie settings.
Analytics cookies: – These help us see how people are finding and using the site, through tools like Google Analytics. Everything’s anonymised – we don’t collect any personal data.
Functional cookies: These remember little preferences to make your visit smoother.

Managing cookies

If you’d rather not use cookies, that’s totally fine. Most browsers let you block or delete them in your settings. If you’d like some guidance, www.allaboutcookies.org has clear, easy steps.

Your choice

When you first visit, you’ll see a little cookie banner — that’s just to ask your permission for non-essential cookies. You can change your mind any time by clearing cookies in your browser.

Any questions?

If you’ve got a question about cookies (or anything else about the site), just drop me an email at julie@closercreative.com